Frequently Asked Questions
Everything you need to know about transforming your living space with Rowen Homes.
What is the standard delivery timeframe for furniture?
Standard furniture delivery typically takes 7-14 business days. For larger 'White Glove' items, our specialist courier will contact you within 5 days of purchase to schedule a convenient delivery window.
Do you offer international shipping?
Yes, we ship a wide selection of our home decor and accessories worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for home accessories?
We offer a 14-day return period for most accessories and small decor items, provided they are in their original packaging and unused condition. Please note that bespoke or made-to-order furniture pieces are non-returnable.
Can I request fabric samples before purchasing a sofa?
Absolutely. We understand the importance of texture and color in your home. You can order up to five complimentary fabric swatches through our 'Sample Request' page to ensure the perfect match for your interior.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Clearpay, allowing you to spread the cost of your home transformation.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also monitor your order status by logging into your Rowen Homes account.